HELP
Do you have a question for Seriously!?
Our FAQ might have the answer you are looking for.
Do you need help setting up your Seriously! service?
Use one of simple guides below to set up your Internet connection, email addresses and web space.
Are you experiencing a problem with your Seriously! Service?
Use the network status report on the right to check if we’re currently experiencing any technical issues. If we’re already aware of your current problem we’ll do our best to resolve this as soon as possible with minimal disruption to your service.
Contact Technical Support
To contact our UK based Technical Support department call 08450 34 64 24. Technical support is available:
Monday – Friday: 08.00 – 22.00
Saturday – Sunday: 09.00 – 17.00
Alternatively you can email Technical Support.
Are you thinking of leaving Seriously!?
To cancel your Seriously! connection simply contact us and provide 7 days notice.
To move your Seriously! broadband connection to an alternative provider you need to request a MAC (Migration Authorisation Code). Your MAC is valid for 30 days.
To cancel or move your connection please click here to contact us.Network Status:
Webmail Note: Following recent server maintenance please use www.yourdomain.co.uk/webmail/ instead of webmail.seriouslyinternet.com.
WBC user authentication
Mon, 15 Mar 2010 19:26:11 +0000
We have been experiencing authentication problems for some WBC users over the last 2 hours.
This issue has now been resolved and all affected users have reconnected.
Outage: Wolverhampton to Birmingham
Mon, 15 Mar 2010 15:34:42 +0000
A link between Wolverhampton and Birmingham has gone down. We are investigating with our supplier. Traffic is being rerouted via alternate paths, some increase in latency may be seen.
Emergency maintenance: VOIP platform
Mon, 15 Mar 2010 11:35:31 +0000
Between 06:00 and 06:30 tomorrow (16 March 2010) there will be a 15 minute downtime for the Entanet VOIP system. This is to enable the replacement of a faulty UPS. The system will be unavailable during that time.
Outage: Power issues at Telford HQ
Sat, 13 Mar 2010 12:17:16 +0000
We are aware that we have experienced power issues this morning at out Telford HQ that has affected hosting in our Telford based data centres as well as any connectivity that was routed through Telford. The issues have also affected our VoIP service, hence customers will have experienced problems with inbound and outbound calls, which [...]
Outage: Wolverhampton to Birmingham
Fri, 12 Mar 2010 13:38:38 +0000
Our link between Wolverhampton and Birmingham has gone down. We are investigating with our supplier. Traffic is being rerouted via alternate paths, some increase in latency may be seen.
