HELP
Do you have a question for Seriously!?
Our FAQ might have the answer you are looking for.
Do you need help setting up your Seriously! service?
Use one of simple guides below to set up your Internet connection, email addresses and web space.
Are you experiencing a problem with your Seriously! Service?
Use the network status report on the right to check if we’re currently experiencing any technical issues. If we’re already aware of your current problem we’ll do our best to resolve this as soon as possible with minimal disruption to your service.
Contact Technical Support
To contact our UK based Technical Support department call 08450 34 64 24. Technical support is available:
Monday – Friday: 08.00 – 22.00
Saturday – Sunday: 09.00 – 17.00
Alternatively you can email Technical Support.
Are you thinking of leaving Seriously!?
To cancel your Seriously! connection simply contact us and provide 7 days notice.
To move your Seriously! broadband connection to an alternative provider you need to request a MAC (Migration Authorisation Code). Your MAC is valid for 14 days.
To cancel or move your connection please click here to contact us.Network Status:
Webmail Note: Following recent server maintenance please use www.yourdomain.co.uk/webmail/ instead of webmail.seriouslyinternet.com.
Telehouse-north0.core.enta.net
Fri, 09 May 2008 13:48:12 +0000
We have lost power the the above router, the data centre staff are aware and are working to restore.
Partial Outage: Telford DC3 Air Conditioning
Wed, 07 May 2008 15:41:48 +0000
We are currently experiencing some issues with the air conditioning in DC3 in our Telford Headquarters. It appears as though some AC units have lost power, as such we are attempting to maintain the temperature as low as possible until the feed can be restored. We are of course working to restore the system promptly [...]
21CN Wolverhampton Node Outage
Thu, 01 May 2008 08:40:19 +0000
BT Openreach are currently carrying out emergency work to repair damaged fibers in the Wolverhampton node of the 21CN network. This impacts any users on exchanges upgraded to 21CN that connect to this node. At present this is a very small number of users. We apologise for the inconvenience and will advise when the service [...]
Hardware failure affecting internal systems
Wed, 30 Apr 2008 06:58:00 +0000
We are currently suffering from a hardware failure that is affecting access to many of our internal systems. This failure will impact on the efficiency of our teams in being able to deal with your queries as access to certain information is currently unavailable. We ask that you please bear with us during this period [...]
xDSL Issue
Thu, 10 Apr 2008 08:41:49 +0000
We are currently experiencing some connectivity issues with xDSL connections, our engineers are looking into this issue as a matter of urgency and will update this post as soon as we have more information.
