CODE OF PRACTICE

1. About Us

Seriously! is a trading name of A-Standard Europe Limited. Seriously! is a leading provider of Internet connectivity services providing both Broadband and Dial-up Internet services throughout the UK.

1.1. Our Strategy

Seriously! focuses on delivering high quality, reliable Internet connectivity to it’s customers at affordable and fair prices. We regularly develop our packages to reflect the needs of our customers and aim to offer an Internet connectivity to cater for a variety of user requirements.

1.2. Customer Focus

All Seriously! services are backed up by experienced UK based technical support and customer service teams providing efficient and professional support whenever required.

2. The purpose of the Code

The purpose of this Code of Practice is to provide full information about your relationship with us.

3. Contact details

Seriously! can be contacted at the following address:

Seriously!
Office 404,
4th Floor
Albany House
324/326 Regent Street
London
W1B 3HH

Telephone: 08450 34 64 24

Alternatively you can contact Seriously! via email.

Sales: sales@seriouslyinternet.com
Marketing: marketing@seriouslyinternet.com
Technical Support: support@seriouslyinternet.com
Customer Services: cs@seriouslyinternet.com

Seriously! is a member of ISPA (http://www.ispa.org.uk/) whose contact details are as follows:

Internet Services Providers' Association, UK
23 Palace Street
London
SW1E 5HW
Telephone: (44) 020 7233 7234
Fax: (44) 020 7233 7294
E-mail: admin@ispa.org.uk

Seriously! is regulated by OFCOM (http://www.ofcom.org.uk/) whose contact details are as follows:

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Tel: 0845 456 3000 or 020 7981 3040
Fax: 0845 456 3333
E-mail: contact@ofcom.org.uk

4. General philosophy

Seriously! aims to provide a high quality and reliable service at all times.

5. Range of services

You will find full descriptions of all the services available from Seriously! at: http://www.seriouslyinternet.com

6. Customer Service

6.1. Ordering Products and Services

All Seriously! services are ordered online via http://www.seriouslyinternet.com using a secure ordering facility.

6.2. Charges

Full pricing information is contained within our pricing policy which is available at http://www.seriouslyinternet.com.

We accept payment by Direct Debit or credit card. We accept the following credit cards:

• Mastercard
• Visa

Customers are able to view their payment history and previous invoices via their account portal. Customers can also update contact and payment information via this portal.

All products and services are made as a single supply; your account may be suspended or closed if any sum due for a product or service is unpaid or is in arrears.

6.3. Faults

Although we attempt to provide all customers with the best possible service, we can not guarantee that our services will never be faulty. However, we will correct all reported faults as soon as we reasonably can.

If there is a fault with your service, you should report it as soon as possible by telephoning 08450 34 64 24 or by e-mailing us at support@seriouslyinternet.com.

6.4. Complaints

Seriously!’s complaint handling process can be found at http://www.seriouslyinternet.com. In the event that a dispute can not be resolved through the normal complaints procedure, complaints will be referred to our dispute resolution process. We are registered with CISAS and abide by their dispute resolution process as detailed at http://www.arbitrators.org/cisas/index.htm.

6.5. Terminating contracts

We reserve the right to disconnect or suspend services in accordance with our terms and conditions, which can be found at http://www.seriouslyinternet.com.Customers have the ability to cancel services and may notify us of service cancellation in writing.Minimum term details and notification periods can be found in our terms and conditions (http://www.seriouslyinternet.com).

7. Your rights/obligations

General terms and conditions can be found at http://www.seriouslyinternet.com.You can find details on how we handle Data Protection in our terms and conditions (see above).

8. Communication with customers

Details on how we communicate with customers can be found in our terms and conditions.

Seriously! adheres to marketing /sales guidance dictated by OFCOM and ISPA.

We will make all legal documents available (including this Code of Practice) via the Web, in hard-copy paper format on request, and we will cater for special needs requirements on request.

We will endeavour to use plain English wherever possible.

9. Social Responsibility

Provision for the protection or support of, and protection or support for, vulnerable groups - e.g. minors, disabled and elderly consumers - and our policy regarding malicious calls, is covered in our Acceptable Use Policy which can be found at: http://www.seriouslyinternet.com.

10. Approval and Review of Code(s)

This code will be reviewed on a regular basis in accordance with OFCOM requirements.